User FAQs
1) How can I get a trial version of this add-in ?
To obtain a trial version of this add-in please contact us using the form at the bottom of this page
2) Would it be possible to download a trial version directly from the website ?
At the moment we are not offering this option.
The main reason is to reduce the chance of the software being tampered with and to simplify the installation process.
It prevents anonymous downloads plus removes all the product key registration overhead.
This means we have more time to focus on customer service and building new features.
3) What versions of Word are supported ?
This add-in works with Word 365 Desktop, Word 2024, Word 2021, Word 2019, Word 2016, Word 2013 and Word 2010.
This add-in works with both 32-bit and 64-bit versions of Word.
This add-in supports different languages.
This add-in will work with Windows 11, Windows 10 and Windows 7.
4) Will this add-in work with Word 2007 ?
Version 5.0 and later versions are not compatible with Word 2007. However, version 4.0 will work with Word 2007.
If you would like to get a copy of version 4.0 please contact us and let us know.
5) What are the system requirements ?
The operating system must be Windows 7 and higher.
Admin privileges are not required to install the software (?)
Always check your company's policy on installing 3rd party software.
6) What happens after the trial period ?
At the end of the trial the ribbon commands will stop working.
Please contact us at this point though because we may be able to extend the trial period.
If you do not want to continue using the add-in, please follow these instructions on how to uninstall.
7) Once the trial has finished, how can I get the full version ?
We will send you a new version and ask you to uninstall the trial version.
The trial version needs to be removed and replaced with the full version.
We will send you clear instructions on how to do this so the replacement happens automatically.
8) Can I upgrade from a previous version ?
Yes of course just contact us with your order number from your purchase.
Please include the name and email address used during the order process.
Once you buy a perpetual license you can always upgrade to the latest version, at no extra cost.
9) How often will this add-in receive updates ?
At least every 12 months.
10) How will I know if there is an update available ?
We will send you an email or alternatively you can check the release notes page.
11) How do I find out what version I have installed ?
The version number is displayed on the About dialog box which can be accessed from the Help menu.
12) Do you offer volume discounts for multiple licenses ?
Yes, refer to the table at the bottom of trial version page.
13) Are there any videos showing how to use the add-in ?
Not at the moment, but we are planning on creating some.
14) Is it possible to install this add-in on several devices with a single license ?
You can only install the add-in on one device.
15) My computer is being replaced with a new one, how can I move the add-in across ?
You can reinstall the add-in using the same file.
If you experience any problems then please don't hesitate to contact us.
16) Do I need to have any particular trust center settings for the add-in to work ?
The source code is digitally signed so the add-in will work with any settings.
If the macro security is set to the highest level, you will need to add us to the list of trusted publishers.
17) Will this add-in interfere with any of the other add-ins that I have installed ?
This add-in has been designed to work completely independently of any other add-ins.
If you suspect there is a conflict and you are seeing unexpected behaviour, please contact us.
In this situation the first thing to do would be delete your Normal.dotx file and reopen Word.
18) How can I extract the changes ?
Open the document from which you want to extract tracked changes.
The document may be in any Word format (inc *.rtf).
No changes are made to the original document during the process.
The tracked changes in your document can be shown or hidden, it doesn't matter
Click Extract Changes on the ExtractChanges tab.
You can select from three extract types: Entire Document, Only selected content or only headers and footers
While data is examined and changes extracted, a progress bar will be shown on the screen. The information will be updated continuously so you can follow the progress.
When the extraction of data is finished, information about the extract is shown.
19) Can I stop the extract process before it has finished ?
You may sometimes want to stop the extract process before it has finished. To do this, click the Stop Process button in the dialog box with the progress bar:
The formatting of documents can be very complex. For example, documents converted from PDF may contain huge amounts of direct formatting, text boxes spread around and other items that may cause problems. During the extract of data from such documents, some operations may take some time, giving the impression that the process has stopped. Please give the process time.
20) Would it be possible to get a more customised version of this add-in ?
If you would like any new or modified functionality please contact us.
We will either include it in a future release or work directly with you to create a bespoke add-in just for you.
21) I think I have identified a bug, how can I report it ?
Please send us an email with a description and any useful instructions on how to reproduce it.
22) Where is the Word startup folder ?
If you are unable to see the startup folder it may be hidden.
23) I cannot see the Developer tab in Word ?
24) How can I find out what version of Word I am using ?
25) How can I find out whether I am using 32-bit or 64-bit office ?