User FAQs

If you have a question, please send it to us.

1) How can I see my User Templates when I press (File > New) ?
If you save your word templates in the following folder they are not accessible in Word 365 when you press (File > New).

C:\Users\"username"\AppData\Roaming\Microsoft\Templates\ 

They will only be accessible if you copy this folder location into your (File > Options)(Save, "Default personal templates location").

2) How can I prevent changes being made to my Normal.dotm file ?
There is an option that can be switched on to prevent changes from being saved.
Word Options > Advanced (Save, Prompt before saving Normal template

3) Is the View Percentage saved into a template (.dotm) ?
Yes. If you change the view to 50% and save the template, new documents will be created and displayed at 50%.

4) What happens if the template a document was attached to cannot be found ?
does it default back to the normal.dotm template